Refund policy

Unfortunately, we are unable to accept returns of products purchased as they are custom made per order, unless they are faulty. If you have any concerns regarding your purchase, please contact us for any questions at hello@ellaandjane.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.